Returns Policy

Matt La Moda Returns Policy

Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 14-day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in UK mainland.

This policy does not affect your statutory rights such as your rights under the Sale of Goods Act 1979 and the Consumer Protection Distance Selling Regulations 2000.

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a)    we receive the returned product within 14 days following the date of purchase of the product;

(b)    the returned product is unused, in its original packaging, with all labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)    you comply with the returns procedure set out below; and

(d)    none of the exclusions set out below apply.

Returns procedure

In order to take advantage of your rights under this returns policy, you must: in the first instance send an email to store@mattlamoda.com explaining what item(s) you want to return together with the reason for the return.

We cannot refund the cost of return postage, but we would recommend sending your returns by Royal Mail ‘Signed For’ service and making sure that the postage covers the cost of the item incase the parcel is lost in transit. Please include copy of your sales invoice inside the package when you make the return making sure you have also given us your name, address and telephone number or email address. When you post the return please take it to your local Post Office and make sure you get a proof of posting certificate from the Post Office.

Exclusions

The following products may not be returned under this policy:

Gift Vouchers.
Underwears.

Refunds Amount

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges if applicable.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a)    we will not refund or exchange the product;

(b)    we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)    if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

About us

Our full name is Matt La Moda Ltd

Our registered office and our principal trading address is
12e Packhorse Road
Gerrads Cross
Buckinghamshire
SL9 7QE
UK

Our company registration number 7797155

Our email address store@mattlamoda.com

Our VAT number is 126 4396 10

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